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Return & Refund Policy
At The Kairavi, every piece is carefully crafted, inspected, and securely packaged to ensure it reaches you in perfect condition. Because of this attention to detail, issues are extremely rare—but your peace of mind is always important to us.
1. Easy Support
While we do not offer refunds, we’re always here to support you in case something isn’t right. If there’s any genuine issue with your order, we’ll make sure it’s resolved smoothly.
2. Damaged Product Policy
In the unlikely event that your order arrives damaged or has a defect, simply reach out to us within 24–48 hours of delivery at thekairavijewels@gmail.com.
To help us assist you quickly, please share:
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Clear photos of the product
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Photos of the packaging
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A short unboxing (opening) video
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Once verified, we’ll be happy to arrange an exchange for the same product.
3. Exchange Guidelines
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The item should be unused and kept in its original packaging.
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The concern should be reported within the given timeframe with basic proof.
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Return shipping will be managed by the customer.
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Our team may request a few additional details to process the exchange smoothly.
4. How to Request an Exchange
Just follow these simple steps:
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Email us within 24–48 hours of delivery at thekairavijewels@gmail.com
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Attach the required photos and unboxing video
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Mention your order number and a brief description
We’ll review everything promptly and guide you through the next steps—keeping the process as easy and hassle-free as possible.
5. Contact Us
For any questions or assistance, feel free to reach out anytime:
The Kairavi
Email: thekairavijewels@gmail.com
We’re always here to ensure your experience with us is smooth, reliable, and enjoyable