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Return & Refund Policy

At The Kairavi, we take great care in ensuring that all our products are securely packaged and delivered in perfect condition. As a result, occurrences of damaged products are extremely rare. However, in the unlikely event that you receive a damaged item, please review our return and refund policy below.

1. No Refund Policy

We do not offer refunds for any purchases. All sales are final.

2. Damaged Product Policy

  • If you receive a damaged product, you must inform us within 24 hours of delivery by contacting us at [Insert Contact Email] with clear photos of the damaged item and packaging.

  • We will assess the claim and, if approved, provide a replacement for the damaged product.

  • Claims made after the 24-hour window will not be eligible for a replacement.

3. Eligibility for Replacement

  • The item must be unused and in its original packaging.

  • The damage must have occurred before delivery and not due to mishandling after receipt.

  • We may require additional information or evidence to process your request.

4. How to File a Claim

To request a replacement for a damaged product, please follow these steps:

  1. Email within 24 hours of delivery. thekairavijewels@gmail.com 

  2. Attach clear photos of the damaged item and packaging.

  3. Include your order number and a brief description of the issue.

  4. Our team will review the request and respond with the next steps.

5. Contact Us

For any inquiries related to returns or damaged items, please contact us:


The Kairavi

Email: thekairavijewels@gmail.com

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